Privacy Policy
Last updated: August 8, 2026
Loud Star Ventures LLC (“Pingbak,” “we,” “us,” or “our”) operates the Pingbak platform (pingbak.io and app.pingbak.io). This Privacy Policy explains how we collect, use, and protect information when you use our services, including when you are a customer of a business that uses Pingbak (“end user”).
Information We Collect
- From Pingbak business customers (“tenants”): business name, contact information, service area, and other business details you provide when setting up your Pingbak account.
- From end users (callers/customers of our tenants): your phone number and any information you share in an SMS conversation with a Pingbak-enabled business (e.g. what service you need, scheduling preferences).
How We Use Information
We use this information to operate the missed-call text-back and lead qualification service: responding to missed calls on behalf of our tenant businesses, holding SMS conversations to understand what a caller needs, and helping schedule appointments.
SMS / Text Messaging Communications
If you call a business that uses Pingbak and the call is not answered, you may receive a text message reply from that business, sent through the Pingbak platform. By calling that business, you consent to receive these SMS messages. See SMS Consent & Opt-In for the exact disclosure sent and how opt-in works.
- Message frequency varies depending on your conversation with the business, typically a handful of messages per interaction.
- Message and data rates may apply.
- You can opt out of messages at any time by replying STOP. Reply HELP for assistance.
- We do not sell or share your mobile phone number with third parties for marketing purposes. Your phone number and message content are shared only with the specific business you contacted and our service providers (e.g. Twilio, our messaging infrastructure provider) as necessary to deliver the service.
Data Sharing
We do not sell personal information. We share information only with:
- The specific business you contacted (so they can respond to and follow up on your inquiry).
- Service providers who help us operate Pingbak (e.g. Twilio for SMS/voice delivery, our cloud hosting and database providers), under agreements that restrict their use of your data to providing services to us.
- As required by law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information, including encryption of sensitive data such as calendar OAuth tokens at rest.
Your Rights
You may opt out of SMS communications at any time by replying STOP. If you have questions about information we hold about you, contact us at the email below.
Children's Privacy
Pingbak is not directed at children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date above.
Contact Us
Questions about this policy? Email us at hello@pingbak.io.